About Me

A career shifter and an aspiring web developer and designer who is very willing to be trained and gain new learnings. Proven with curricular achievements and equipped with the right technical skills and attitude to contribute to the organization’s success.

A kind of person who is really willing to learn and to be trained, fast learner and flexible to change. Hardworking and knows how to give importance to time and deadlines. A good team player and a person with a very positive outlook in life.

Contact Details

Ricjaycob J. Narciso
6 Kasoy St. Western Bicutan
Taguig City 1630

0905-1675-498
jakenarciso@gmail.com

Education

ASIA PACIFIC COLLEGE, Magallanes, Makati City

Bachelor of Science and Information Technology Major with Specialization in Systems and Software Engineering May 2013

Graduated with Academic Distinction.

ASIA PACIFIC COLLEGE, Magallanes, Makati City

Associate in Computer Technology with Specialization in Systems and Software Engineering May 2011


TUITT Coding Bootcamp, Quezon City

Three months intensive boothcamp about web development with specialization in PHP Programming using Laravel Framework January 2017

Graduated as the 2nd Top Performer in the class.
Received the Most Responsible Award.

Certifications

• IBM Certificate for Basic IT Skills - November 28,2009
• IBM Certificate for Object Oriented Application Development - July 29, 2010
• IBM Certificate for Advance Computer Software Engineering - December 10, 2010

Internship

Internship|Citibank Citi Technology Infrastructure

Remote Desktop Engineer Intern July 2, 2012 - January 4, 2013

• Assigned as both Web and Phone First-tier Incident Team member to solve number of tickets per day fulltime for six months.
• Skilled in resolving issues regarding virtual desktop infrastructure, remote computing, Black Berry troubleshooting, Iphone basic trouble shooting, Outlook issues and various Citi application remotely.

Work

Galilee Business Support Services

Customer Service Officer and Collection Officer March 2, 2015 - October 20, 2016

• Handled incoming and outgoing telephone calls and general enquiries regarding accounts, including changes in payment information, online requests and transaction history queries.
• Diarised tasks in outlook to follow up arrangements made at the appropriate time after borrowers have been contacted by email/ letter/ telephone calls etc.
• Exhausted all numbers and leave message to call back. Send email reminder/message to the borrowers if applicable.
• Offered suitable payment arrangement depending on the borrower's situation. Reviewed and analyzed transaction history, recalculate payment and adjust interest rate.

Tata Consultancy Services

Process Associate - Mortgage Customer Service September 17, 2014 - February 24, 2015

• Trained to handle basic mortgage inquires.
• Assigned to take inbound calls and process payments from current loans.
• Skillful in examining payment history and transactions.

Genpact Services LLC

Process Associate - Collection Agent July 29, 2013 - September 7, 2014

• Made calls to collect the total amount due of every delinquent account while keeping empathy with customers and complying with state and federal regulations.
• Negotiating and persuading card holders in paying debt and helping them analyse any financial sourcing avenues.
• Undertook immediate action to resolve any disputes stated by customers in a fair and just manner.

Skills

  • HTML5
  • CSS
  • JavaScript
  • MySQL
  • PHP
  • Laravel

Inspirations

  • “ It's not at all important to get it right the first time. It's vitally important to get it right the last time. ”

    Andrew Hunt and David Thomas
  • “ It's hard enough to find an error in your code when you're looking for it; it's even harder when you've assumed your code is error-free. ”

    Steve McConnell

Get In Touch.

Feel free to get in touch with me if you have any inquiry by filling out the form below. You may also get in touch with me through the numbers provided on the right. Thank you!

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